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Getting Help and Support

Open Source Edition and Community Support Policy​

Effective June 1st 2024, the RabbitMQ team will adopt a new community support and release policy for the open source distribution.

The changes do not impact the current RabbitMQ open source license. The RabbitMQ core team continues developing open source RabbitMQ under the Mozilla Public License 2.0 on GitHub.

With the new policy, older open source release series (for example, RabbitMQ 3.12.x) will no longer receive updates (patch releases). Patch releases for older series of both the open source and commercial editions will be available to customers that have VMware Tanzu RabbitMQ commercial licenses

Overview​

There are two primary ways to obtain RabbitMQ support from the core development team at Broadcom:

Enquiries​

To buy a commercial license, contact Broadcom sales at contact-tanzu-data.pdl@broadcom.com.

To learn about the commercial support options, see VMware's Commercial Open Source RabbitMQ support.

For information about VMware Tanzu RabbitMQ, the Enterprise version of RabbitMQ, go to the VMware Tanzu RabbitMQ product page.

Existing Commercial Users​

Customers with a commercial license for RabbitMQ are entitled to support for both the OSS and Commercial product distributions. For more information refer to the Scope of Support for OSS RabbitMQ.

Customer questions and issues related to either the OSS or the Commercial distributions must be opened through the Broadcom Support Portal.

Refer to the VMware support page for other support information. For questions about booking training or consulting, please contact the appropriate vendor.

Issues​

If you make a sales or support inquiry and do not get a prompt response, please email rabbitmq-core@groups.vmware.com and Team RabbitMQ will ensure you get prompt service.

Community Resources​

GitHub Discussions​

The recommended channel for questions, discussions, investigations, root cause analysis, and so on is GitHub Discussions. The RabbitMQ Team at Broadcom will engage according to the Community Support Eligibility Policy.

GitHub Discussions is also the place where Team RabbitMQ posts release announcements.

Questions or discussions filed as issues will be converted to discussions.

Discord Community Server​

Another recommended community resource is the RabbitMQ community Discord server.

The channel offers free of charge, best effort support from the community according to the Community Support Eligibility Policy. There is no guarantee of response or specific turnaround time.

Public Community Mailing List​

rabbitmq-users is the group for discussions about RabbitMQ. Once you join you can get help with technical issues, ask questions and share your experiences with RabbitMQ.

The list offers a free, best effort support from the community and the RabbitMQ core team. There is no guarantee of response or specific turnaround time.

Twitter​

RabbitMQ is on Twitter.

If you're tweeting about RabbitMQ please don't forget to use the #rabbitmq hash tag.

IRC​

RabbitMQ IRC channel is #rabbitmq on Libera Chat.

There's a Web interface to Libera if you don't have an IRC client installed.

Private Enquiries​

Responsible Disclosure of Vulnerabilities​

Please use GitHub Security Advisories or email rabbitmq-core@groups.vmware.com for responsible disclosure of vulnerabilities. All emails not related to vulnerability disclosure will be ignored.

Contacting the Core Team in Private​

To contact the team privately, please email on rabbitmq-core@groups.vmware.com. Please note that this is not a support channel.

The list must only be used for things that need to be discussed in private.

If you want to ask a question about how to use RabbitMQ please use community resources or open a paid support ticket instead.